Directory accuracy
Payer directories show wrong taxonomy codes, outdated locations, and phantom providers. A JAMA study found 81% of physician listings inconsistent across the five largest insurers' directories.
Built for health systems
Payers are writing directory accuracy fines into your contracts. Can you prove what you sent?
Payer directories are wrong about half the time, and payers are responding by pushing the liability onto providers. If the listing is wrong, you need to prove you sent the right data. Most health systems can't.
The regulatory shift
A Senate Finance Committee study found ghost rates above 80% for mental health providers in Medicare Advantage directories. Payers are reacting by shifting liability to providers through contract language.
Contract liability
Payers are writing directory accuracy fines into provider contracts. When the listing is wrong, the fine lands on you.
Handoff gaps
Credentialing, enrollment, revenue cycle, and provider ops all touch roster data. When someone asks where a provider stands, the answer lives in four different inboxes.
What changes
Your team sees one clean workflow.
The payer complexity is handled underneath.
Key change
A proof trail for every submission
Every submission, acknowledgment, and payer response is captured. When a payer claims the listing was wrong, you have the record showing what you sent and when.
What your team sees
Field-by-field proof of what each payer has on file versus what you submitted
One audit trail across credentialing, enrollment, and payer follow-through
Discrepancies surfaced in days instead of discovered through denials
Cross-team visibility
One view across every team
Credentialing hands off to enrollment, enrollment hands off to ops. Rota creates one visible trail so the answer isn't in someone's inbox.
Proactive compliance
Discrepancies caught before they become fines
Rota checks what payers have on file against what you submitted. When something doesn't match, your team knows before it becomes a denial or a penalty.
What your team gets
- Field-by-field proof of what each payer has on file versus what you submitted
- One audit trail across credentialing, enrollment, and payer follow-through
- Discrepancies surfaced in days instead of discovered through denials
Next step
See how this workflow would map to your payer mix.
The right implementation path depends on where the pain shows up first. Start with the biggest blocker, prove the trail, then expand coverage.